Shipping policy

Shipping Policy

MANGALPOOJA.COM
Last updated: 7 October 2026

This Shipping Policy explains how MANGALPOOJA.COM (www.mangalpooja.com) processes and delivers orders across India. By placing an order you agree to the terms below.

1. Where we ship

We currently ship within India only (pan-India) to serviceable pin codes through our courier and logistics partners. If your pin code is not serviceable, you will be informed at checkout or before dispatch, and any prepaid amount will be refunded.

2. Order processing time

  • Orders are usually processed and dispatched within 1–3 business days of order confirmation.
  • Fresh flowers and perishable items are dispatched on a schedule that protects freshness; delivery dates for these may be arranged around your requirement — please order in advance for festivals and specific dates.
  • Orders placed on Sundays, public holidays or during major festivals may be processed on the next business day, and festival periods may see longer timelines due to high volumes.

3. Delivery time

  • Estimated delivery is typically 3–7 business days after dispatch, depending on your location.
  • Metro and major cities are usually faster; remote and interior areas may take longer.
  • Delivery timelines are estimates, not guarantees. Delays can occur due to courier issues, weather, strikes, festivals, or other events beyond our control.

4. Shipping charges

  • Shipping is a flat ₹149 per order and is shown clearly at checkout before you confirm payment.
  • Free shipping on orders of ₹1499 and above.

5. Payment

  • We currently accept prepaid orders only — UPI, debit/credit cards, net banking and wallets, paid securely online at checkout.
  • Cash on Delivery (COD) is not available at the moment.

6. Order tracking

  • Once your order is dispatched, we will share a tracking link or tracking number by email, SMS or WhatsApp so you can follow its progress.
  • If you do not receive tracking details within a reasonable time after dispatch, contact us at contact@mangalpooja.com.

7. Delivery attempts and address accuracy

  • Please provide a complete, accurate address and an active phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
  • Couriers typically make one or more delivery attempts. If delivery repeatedly fails due to an incorrect address, unavailability, or refusal, the order may be returned to us; re-shipping may attract additional charges.

8. Damaged or missing shipments

  • If your package arrives visibly damaged or tampered with, please refuse delivery where possible, or accept and photograph it and contact us within 48 hours.
  • For damaged, defective or missing items, please refer to our Refund, Return & Cancellation Policy.

9. Delays beyond our control

We are not liable for delays caused by force majeure events, courier disruptions, weather, regional restrictions, or high festival-season volumes. We will do our best to keep you informed and resolve issues promptly.

10. Contact us

For any shipping or delivery question:

MANGALPOOJA.COM
Email: contact@mangalpooja.com
Phone: +91 97624 69400
Address: Jainagar No. 5, Dhariwal Farms, Shiv Shakti Vihar, Dineshpur Road, Rudrapur, Uttarakhand – 263153, India